Cancellation Made simple
At Tanzania Adventures and Safaris, we understand that travel plans can change. That’s why we have a simple and transparent cancellation policy for all our rental services, whether you’re booking a car, bus, minibus, or tempo traveller.
1. Cancelling a Booking
You can cancel your booking at any time by contacting our support team by phone or email. Make sure to have your booking ID ready to speed up the process.
2. Cancellation Charges
More than 72 hours before the trip: Full refund
More than 48 to 72 hours before the trip: 50% refund
Less than 24 hours: No refund
Note: For large vehicles such as buses or minibuses, a small processing fee may apply to cancellations made after confirmation.
3. Refund Process
If you’re eligible for a refund, we’ll process it within 4–6 working days to your original payment method. You’ll receive an email confirmation once it’s done.
4. No-Show Policy
If the customer doesn’t show up at the pickup location at the scheduled time without prior notice, the booking will be considered a no-show, and no refund will be issued.
5. Trip Delays or Changes
If you need to change your travel time or date, let us know as early as possible. We’ll do our best to accommodate changes based on vehicle availability.
6. Contact for Cancellations
For any cancellation or refund requests, contact our support team at TANZANIA ADVENTURE AND SAFARIS or call us directly.
Tanzania Adventures and Safaris
Phone: +255 68 7870339
Email: gervaspius21@gmail.com
Our team is always ready to assist you and ensure a smooth experience.
